Right of Withdrawal
You have the right to withdraw from this contract within a period of 14 calendar days without giving any reason.
The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
In order to exercise the right of withdrawal, you must notify us of your name, full address and, if available, your telephone number, fax number and email address, as well as your decision to withdraw from the contract by means of an unequivocal declaration (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not obligatory. You also have the option of completing and sending electronically this model withdrawal form or any other unequivocal declaration via our website https://pez-pez.es/ , in which case we will promptly inform you by email of receipt of such withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the withdrawal deadline expires.
Consequences of withdrawal:
In the event of withdrawal on your part, we will refund all payments received from you and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied proof of having sent them back, depending on which condition is met first.
You must return or deliver the goods directly to PEZ at C/Regueros, nº 15, 28004, Madrid without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the deadline has expired.
Data controller: NICASE QUINCE, SL, (hereinafter PEZ), with registered office at C/Regueros, nº 15, 28004, Madrid. Contact details: info@pez-pez.es , telephone 0034-913106677. Legal basis and purpose of processing: On the legal basis of compliance with legal obligations and the execution of the contractual relationship, PEZ will process the data of the interested party in order to attend to and manage the exercise of their right of withdrawal, as well as to send any type of documentation in this regard. Recipients of the data: On the legal basis of compliance with legal obligations, the data may be communicated to the competent Public Authorities, both administrative and judicial, and consumer bodies, for the purposes set forth in the legal regulations in force in each case. Conservation periods: The data will be kept until the legal deadlines for compliance with legal obligations and attention to possible responsibilities are completed. Exercise of rights: You have the right to request from PEZ access to your personal data, its rectification, deletion, limitation of processing, opposition and, where legally applicable, portability of your personal data. To exercise any of these rights, you must send a letter addressed to PEZ, to the following postal address: C/Regueros, No. 15, 28004, Madrid, or by email to info@pez-pez.es , indicating the right you are exercising and providing a copy of your ID/NIF or legally valid document to prove your identity. You also have the right to file a complaint with a supervisory authority (in Spain the AEPD, whose contact details are www.aepd.es , address C/ Jorge Juan, 6. 28001 – Madrid, telephone 912 663 517) when you consider that you have not obtained satisfaction from PEZ in the exercise of your rights. However, on a voluntary basis and prior to submitting such a claim to the AEPD, you may contact the Data Protection Officer at PEZ via the following email address info@pez-pez.es .